Frequently Asked Questions (FAQS)

---

MyDoctorOnCall.com (MDOC) is a global telemedicine platform that offers affordable, private medical care. Patients can consult U.S. board-certified physicians for urgent care, preventive medicine, and chronic illness management and second opinions. Appointments are available online or as house calls, depending on your location, and can be conducted in English, Spanish, or Italian. 

 Yes, our doctors are trained in the United States. They include U.S. board-certified physicians in Urgent Care Medicine, as well as U.S.-trained specialists in Internal Medicine and Family Practice, all licensed to practice in their respective fields. 

 MDOC is a global telemedicine platform offering high-quality medical care wherever you are. Depending on your location, consultations are available via telemedicine, house calls, or hotel visits 

 MDOC offers Telemedicine visits, House Calls, and Hotel Room consultations by appointment.
If you have a medical need outside regular business hours, you may contact Dr. Raúl Ayala directly at RaulAyalaMD@mydoctoroncall.com.
For details about our pricing, please visit the Fee Schedule section on our website. visits 

MDOC provides private, personalized medical care to patients worldwide.
We operate on a simple self-pay model: patients pay directly for each visit. We do not accept commercial insurance, Medicare, or Medicaid.

This straightforward approach helps us keep our fees transparent and affordable—because we believe quality healthcare should be within everyone’s reach. After your visit, you’ll receive a receipt, which you may submit to your insurance provider for possible reimbursement, if eligible.

 Yes, we recommend scheduling your appointment in advance to ensure availability. Same-day appointments may be offered depending on your location and the nature of your request. For urgent needs outside of regular hours, you may contact us directly by email to check for possible accommodations.

 Most prescriptions are ready within 2 hours, depending on your pharmacy and the medication. Your doctor will send it electronically or by phone. You can use your health insurance to cover the cost. 

Yes, you can choose your preferred pharmacy.
We’re happy to send your prescriptions or refills to any pharmacy in the U.S. You may opt for home delivery or pick-up, depending on your pharmacy’s services.
Please note: we are unable to prescribe or call in medications that are classified as controlled substances by the DEA.

 Yes, we offer prescription refills through an online consultation.
If your current medication remains appropriate and safe for continued use. In that case, our physicians can provide refills for a variety of chronic conditions—such as asthma, high blood pressure, diabetes (Type I or II), allergies, and more—during your virtual visit. 

Unfortunately, MyDoctorOnCall.com is unable to prescribe controlled substances.

This includes medications regulated by the U.S. Drug Enforcement Administration (DEA), such as:

• Narcotic pain relievers (e.g., oxycodone, hydrocodone)
   
• Benzodiazepines (e.g., alprazolam, clonazepam)
   
• Stimulants (e.g., Adderall, Ritalin)
   

Due to federal regulations and the need for in-person evaluation, these medications cannot be prescribed through telemedicine.

If you believe a controlled medication may be necessary for your care, we recommend consulting with your primary care physician or a local provider in person. We remain available to assist you with a wide range of medical concerns that do not involve controlled substances.

 Yes, MyDoctorOnCall (MDOC) offers confidential sexual health services, including education, evaluation, and treatment.
If appropriate, treatment can begin right after your telemedicine visit to avoid delays. However, we strongly recommend that you follow up with your primary care provider or a local clinic for a full STD panel. This is important because sexually transmitted infections (STIs) often occur together, and testing helps identify and treat any coexisting conditions early. Prompt diagnosis and proper treatment not only protect your health but also help prevent further spread of infection to others 

We’re sorry, but at this time MyDoctorOnCall (MDOC) does not provide pediatric services. We recommend that children be evaluated by a pediatrician who specializes in their age group to ensure the best possible care.

While MDOC does not directly provide laboratory services, we can coordinate your lab orders through reputable national providers such as Quest Diagnostics or Labcorp. After your telemedicine consultation, we will send the lab order to your preferred location. You will need to contact the lab directly to schedule your appointment and use your health insurance to cover the cost of testing. Results are typically available within 2–3 business days and will be reviewed with you during a follow-up online consultation.

Yes, our care platform provides follow-up consultations as needed to ensure seamless continuity of care. This allows us to effectively address any ongoing concerns—whether arising from an urgent care visit or related to the long-term management of chronic medical conditions." 

 Yes, absolutely.
If medically appropriate, MyDoctorOnCall (MDOC) can provide a doctor's note for work or school following your telemedicine consultation. Our licensed physicians will evaluate your condition and, if necessary, issue a medical excuse or clearance note.

These notes typically include the date of consultation, the recommended time off, and the provider's credentials. You may submit it to your employer or school as documentation for your absence.

Currently, MyDoctorOnCall (MDOC) does not offer subscriptions. Our services are provided on a simple, pay-per-visit basis, giving you the flexibility to seek care when needed without the burden of ongoing financial commitments.

We remain deeply committed to delivering high-quality, accessible, and affordable healthcare. As part of our ongoing mission to better serve our patients, we are thoughtfully exploring enhanced care models—including the potential introduction of a Concierge Medicine or membership-based service in the near future.

 To Confirm Your Identity

Verifying your photo ID allows us to make sure we’re treating the right person. This helps avoid errors in your medical records and ensures that your prescriptions are delivered to you correctly.

At MyDoctorOnCall (MDOC), your privacy and data security are our top priorities. We use trusted, HIPAA-compliant platforms—including RXNT Electronic Medical Records and Microsoft Business solutions—to ensure that all your personal health information is protected with the highest standards of confidentiality, security, and compliance 

 To use MyDoctorOnCall (MDOC), you will need a device with internet access—such as a smartphone, tablet, or computer. For your convenience, we also offer a user-friendly mobile application designed to make accessing care easy and efficient from virtually anywhere.

 At MyDoctorOnCall, we provide expert, compassionate care for a wide range of non-emergency medical conditions—delivered conveniently online or in person, depending on your location. Our physicians are U.S.-trained and experienced in urgent care, internal medicine, and preventive health.

• Cold and flu symptoms, sore throat, sinus infections
   
• Skin rashes, allergies, insect bites
   
• Minor injuries, sprains, and muscle pain
   
• Urinary tract infections, stomach upset, constipation
   

• Diabetes (Types 1, 2, and 3c)
   
• High blood pressure (hypertension)
   
• High cholesterol (dyslipidemia)
   
• Thyroid problems
   
• Obesity and metabolic syndrome
   

• Routine health checkups
   
• Medication management and refills (when appropriate)
   
• Lifestyle, diet, and weight-loss counseling
   
• Lab and imaging reviews
   
• Mental health support (for anxiety, depression, stress)
   

We proudly offer independent second opinions for patients who want greater clarity and confidence in their diagnosis or treatment plan.
A second opinion can be helpful if:

• You’ve received a complex or serious diagnosis
   
• You are unsure about a recommended surgery or treatment
   
• You want confirmation before starting a new long-term medication
   
• Your symptoms persist despite prior care
   

Our approach is thoughtful, evidence-based, and focused on your best interest—especially when you're making important health decisions.

• Virtual care available worldwide
   
• House calls and hotel room visits in select areas
   
• Services in English, Spanish, and Italian
   

Note: We do not handle emergency situations. If you are experiencing severe chest pain, difficulty breathing, or a medical emergency, call 911 or go to your nearest ER.